Privacy Policy
Effective Date: March 19, 2026 · Last Updated: March 19, 2026
Summary of Key Points
Who we are: SkiePhone is a product of Knowphone Technology Solutions Private Limited, an Indian company incorporated under the Companies Act 2013.
What we collect: Caregiver account data and device-level data from your child's SkiePhone to power parental controls.
Do we sell your data? Never. We do not sell, rent, or trade any personal information to any third party for any purpose.
Do we use child data for advertising? Never. Child device data is used solely to provide the parental control service.
Your rights: Access, correct, or delete your data at any time by emailing contact@knowphone.in.
Questions? Contact our Data Protection Officer at contact@knowphone.in.
1. Who We Are
SkiePhone is a product of Knowphone Technology Solutions Private Limited ("Knowphone", "we", "our", or "us"), a company incorporated in India under the Companies Act 2013, with its registered office at 3rd Floor, AVR Arcade, 3rd Cross, Ramamurthy Nagar, Bengaluru, Karnataka 560016.
For the purposes of India's Digital Personal Data Protection Act 2023 ("DPDP Act"), Knowphone Technology Solutions Private Limited is the Data Fiduciary in respect of all personal data processed through the SkiePhone service.
This Privacy Policy applies to the SkiePhone device and service, the SkiePhone caregiver dashboard at skiephone.com, and all related services offered by Knowphone under the SkiePhone brand.
2. Data We Collect from Caregivers
A caregiver is the parent or legal guardian who purchases a SkiePhone and manages it through the caregiver dashboard. All data we collect is collected from the caregiver, not from the child directly.
Account and Identity Data
•Name and email address collected at account registration via Firebase Authentication
•Child name and age entered by caregiver during device setup
•SOS emergency contact number entered by caregiver in dashboard settings
Purchase and Billing Data
•Order details including device model, order ID, and delivery address processed via Shopify
•Subscription status (active or inactive)
•Payment method type and last four digits held by Shopify and our payment processor. We never store full card details.
Dashboard Usage Data
•Parental control settings you configure including app permissions, contact lists, focus mode, and school mode
•Commands sent from the dashboard to the device including app suspensions and policy changes
•Login timestamps and session activity
3. Data We Collect from Child Devices
All data collected from the child's SkiePhone is collected through the parent-managed caregiver account. The child does not create an account or interact with our servers directly. This data is used solely to provide parental control features.
Device Identity
•IMEI number collected on first boot for device identity verification and factory reset restore functionality
•Android ID used as the primary device identifier throughout the system
•Device model and Android version used for compatibility and OTA update management
Device Status
•Online or offline status
•Battery level displayed on the caregiver dashboard
•Last seen timestamp
App Management Data
•Installed applications list used to enforce app permissions set by the caregiver
•App suspension status showing which apps are allowed or blocked
•Blocked install attempts when the child tries to install an unapproved app. The package name and timestamp are recorded and shown to the caregiver.
Policy and Restriction Status
•Camera status (enabled or disabled by caregiver)
•Screen lock, focus mode, and kiosk mode status
•DNS filtering status (whether NextDNS content filtering is active)
•Hardening steps applied showing which Device Owner restrictions are active
Location Data
•GPS coordinates (latitude and longitude) when location tracking is enabled by the caregiver. See Section 9 for full details.
What We Do Not Collect
•Personal messages, SMS content, or call recordings
•Photos, videos, or media files stored on the device
•Browsing history or individual website visits
•Keystrokes or screen content
•Any data from third-party apps installed on the device
4. How We Use This Data
Providing the SkiePhone service: Enforcing parental controls, managing app permissions, applying device policies, and keeping the device in a managed state as configured by the caregiver.
Device management and OTA updates: Delivering software updates to the SkieOS Device Policy Controller application silently and securely.
Caregiver dashboard: Displaying device status, battery level, online status, app lists, and location to the caregiver.
Safety features: Enabling the SOS function which uses GPS and the emergency contact number provided by the caregiver.
Account management: Processing your subscription, sending transactional emails including order confirmations and renewal reminders, and providing customer support.
Security and fraud prevention: Detecting and preventing unauthorised access to caregiver accounts and device claims.
Service improvement: Aggregated, anonymised analytics to understand how caregivers use the dashboard and improve the product.
We never use any data for advertising, behavioural profiling, or any commercial purpose beyond providing the SkiePhone service.
5. Sub-processors and Data Sharing
We share data only with the following named service providers, solely as necessary to deliver the SkiePhone service. All sub-processors are contractually bound to process data only for the stated purpose.
Google Firebase
Google LLC, USA
Authentication, real-time device state, caregiver dashboard data, cloud functions, and website hosting. Firebase is the core infrastructure of the SkiePhone backend.NextDNS
NextDNS Inc., USA
DNS-level content filtering for child devices. When DNS filtering is enabled, DNS queries from the device are resolved through NextDNS servers. NextDNS does not receive personally identifiable information.Samsung Knox
Samsung Electronics Co. Ltd., South Korea and USA
For devices enrolled via Samsung Knox Mobile Enrollment (KME), device serial numbers and IMEI data are submitted to Samsung Knox servers for provisioning. Applicable only to Knox-enrolled devices.Shopify
Shopify Inc., Canada
Order processing, payment handling, and fulfilment for SkiePhone hardware purchases.Payment Processor
As displayed at checkout
Handles payment transactions. Knowphone never stores or accesses full card details.We do not share data with advertisers, data brokers, or any party not listed above.
6. Device Owner Mode
SkieOS operates as an Android Device Owner application on your child's phone. This is the same Android Enterprise standard used by schools and businesses worldwide to manage company-owned devices. By activating SkiePhone, the caregiver explicitly consents to this mode of operation.
Device Owner mode gives SkieOS the following technical capabilities on the managed device:
App suspension
Block any app from being opened without uninstalling itPolicy enforcement
Apply restrictions such as disabling the camera or locking the screenSilent app installation
Install approved apps without user interactionDNS configuration
Lock the device to a specific DNS provider for content filteringRemote device lock
Lock the screen remotely from the caregiver dashboardRemote factory reset
Erase all data on the device remotely. Requires explicit caregiver confirmation each time.OTA software updates
Update the SkieOS application silently in the backgroundUn-enrollment prevention
Prevent the child from removing SkieOS from the deviceWhat Knowphone Cannot Do
•Read your child's messages, emails, or personal communications
•Access photos, videos, or files on the device
•Listen to calls or activate the microphone remotely
•Execute a remote factory reset without an explicit confirmation action from the caregiver on the dashboard
•Transfer or sell Device Owner access to any third party
7. Children's Privacy
SkiePhone is designed specifically for children aged 8 to 18. We comply with the United States Children's Online Privacy Protection Act ("COPPA") and India's Digital Personal Data Protection Act 2023 which defines a child as any person under the age of 18.
The Parent-as-Operator Model
•The caregiver (parent or legal guardian) is the account holder and the data subject for legal purposes
•The child does not create an account, enter a contract, or provide personal information to Knowphone directly
•All data collected from the child's device is collected through the caregiver account with the explicit informed consent of the caregiver
•The caregiver controls all data collection features and can turn them off at any time
Consent Mechanism
Verifiable parental consent is obtained at multiple explicit points:
•At the point of purchase via a mandatory checkbox at checkout confirming the purchaser is 18 or older and is the parent or legal guardian
•At first login to the caregiver dashboard via a mandatory three-part consent confirmation covering guardian status, data collection acknowledgment, and explicit processing consent
•At the point of enabling location tracking via a dedicated in-app consent prompt
•At the point of enabling Device Owner restrictions via a dedicated in-app consent prompt
Caregiver Rights Regarding Child Data
•Review all data collected from your child's device through the caregiver dashboard at any time
•Request deletion of your account and all associated child device data by emailing contact@knowphone.in
•Cancel the SkiePhone subscription at any time, after which no further data will be collected
•Turn off individual data collection features such as location tracking from within the dashboard
8. India DPDP Act 2023
Knowphone Technology Solutions Private Limited is an Indian company and fully complies with the Digital Personal Data Protection Act 2023 ("DPDP Act").
Data Fiduciary
Knowphone Technology Solutions Private Limited is the Data Fiduciary as defined under the DPDP Act. We determine the purpose and means of processing your personal data.Children Under 18
Under the DPDP Act, a child means any person below 18 years of age. SkiePhone devices are used exclusively by persons under 18. We obtain verifiable parental consent before processing any child data as described in Section 7. We do not process child data in a manner detrimental to the well-being of the child, and we do not track or profile children for any commercial purpose.Consent Language
All consent requests are presented in clear, plain English. Consent is obtained before data processing begins, is specific to the purpose stated, and can be withdrawn at any time by cancelling your subscription or contacting us at contact@knowphone.in.Your Rights as a Data Principal
•Right to access: Request a summary of personal data we hold about you and your child's device
•Right to correction: Request correction of inaccurate or incomplete personal data
•Right to erasure: Request deletion of your personal data, subject to legal retention obligations
•Right to grievance redressal: Have your grievance addressed within the timelines stated in Section 13
•Right to nominate: Nominate another individual to exercise your data rights in the event of your death or incapacity
9. Location Data
Location data is among the most sensitive categories of personal data. We treat it with the highest level of care.
What we collect
GPS coordinates (latitude and longitude) from the child's device, along with a timestamp of when the location was last recorded.When we collect it
Only when location tracking is explicitly enabled by the caregiver. Location is not collected if this feature is turned off.How it is stored
We store only the most recent location of the device. We do not maintain a location history or movement log. When the device sends a new location update it replaces the previous one.Who can see it
Only the caregiver account associated with that device. Knowphone employees do not access individual location data except where required to provide technical support, and only with your explicit permission.Specific consent
Location tracking requires a separate explicit consent confirmation within the caregiver dashboard the first time it is enabled. You may disable it at any time.10. Data Retention Schedule
| Data Type | Retention Period |
|---|
| Caregiver account data (name, email) | Duration of active subscription plus 60 days after cancellation |
| Child device data (app lists, policy state, hardening logs) | Duration of active subscription plus 60 days after cancellation |
| Location data | Live only. Replaced with each new update. Deleted immediately on subscription cancellation. |
| IMEI and device identifiers | Duration of active device registration. Deleted on permanent device removal. |
| Blocked install attempt logs | 12 months rolling, then automatically deleted |
| Purchase and order data | 7 years as required by Indian accounting and tax law |
| Subscription billing records | 7 years as required by Indian accounting and tax law |
| Grievance and support communications | 3 years from the date of resolution |
| Website analytics (anonymised) | 12 months |
11. Cross-Border Data Transfers
Our services rely on sub-processors whose servers are located outside India. By using SkiePhone, you consent to the transfer of your data to the following locations:
Google Firebase
United States
DNS query data only. No personally identifiable information is transferred. Samsung Knox
South Korea and United States
Shopify
Canada and United States
12. Your Rights as a Caregiver
To exercise any of the following rights, email contact@knowphone.in.
Access
Request a copy of all personal data we hold about you and your child's device.Correction
Request correction of any inaccurate information.Deletion
Request deletion of your account and all associated data.Withdrawal of consent
Withdraw consent for any specific processing activity at any time via subscription cancellation or dashboard settings.Portability
Request a structured, machine-readable copy of your data.Grievance redressal
Raise a complaint with our Grievance Officer. See Section 13.13. Data Protection Officer and Grievance Officer
As required under India's Information Technology Act 2000 and the DPDP Act 2023, Knowphone has appointed a Data Protection Officer who also serves as our Grievance Officer.
Designation:Data Protection Officer and Grievance Officer
Organisation:Knowphone Technology Solutions Private Limited
Address:3rd Floor, AVR Arcade, 3rd Cross, Ramamurthy Nagar, Bengaluru, Karnataka 560016, India
Acknowledgment timeline:Within 72 hours of receiving your grievance
Resolution timeline:Within 30 days of acknowledgment
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes we will notify you by email at the address associated with your caregiver account at least 15 days before the changes take effect. Your continued use of the SkiePhone service after the effective date constitutes your acceptance of the updated policy.
15. Contact Us
Company:Knowphone Technology Solutions Private Limited
Product:SkiePhone
Address:3rd Floor, AVR Arcade, 3rd Cross, Ramamurthy Nagar, Bengaluru, Karnataka 560016, India
Phone:+91-8147945885
Knowphone Technology Solutions Private Limited is committed to protecting the privacy of children and families.