SkieOSWhat to do when a managed tablet is lost or stolen
Report quickly, put the device into lost mode, decide whether to track or wipe, replace it so the student keeps their seat and group, and record what happened. Decide the process in advance so nobody improvises.
Step 1: report
Make reporting simple and blame-free. The sooner you know, the more options you have.
Step 2: lock the device
Lost mode locks the device and shows a message. It can record information that helps recovery. Decide in advance whether you track the device or wipe it, because wiping ends tracking.
Step 3: replace cleanly
A replacement device should take over the original's seat, group and student, so the student is not left without a device and you are not charged twice.
Step 4: record and learn
Keep a record of what happened and any evidence you need for police or insurance. Review whether policy needs to change.
What helps beforehand
- Devices that cannot be reset by the user
- Alerts when a device goes silent
- A clear replacement process
Frequently asked questions
Should we track or wipe?
Tracking helps recovery but a wipe removes data and ends tracking. Choose according to risk, and decide the policy in advance.
Does the replacement keep the seat?
Yes. A replacement can take over the seat, group and student of the lost device.
Can we keep a record?
Yes. Events are recorded so you have a history if needed.