SkieCan IT staff remotely see or control a staff phone screen with Skie?
Not yet. Skie does not offer remote screen view or remote control for IT support today, and the team is working on it with no dates. IT can still change policies, force a sync, run a compliance check, lock a device or use lost mode from the dashboard, and rule changes reach online devices within seconds.
Remote support lets a helpdesk person see a user's screen and tap on it, as if they were holding the phone. It is useful for troubleshooting an app. It is also a sensitive feature, because it shows whatever is on screen.
Skie does not have it, and does not do photo or audio capture either. What IT can do remotely is substantial but different. Edit the group policy or app list and the change reaches online devices within seconds, and others on their next sync. Force a sync from the dashboard. Run a compliance check on demand to see the read-back of each protection. Check last seen, battery, location and open events for a device. Lock one device, or all devices at once, and use lost mode.
For most first-line problems, that is enough. An app is missing: check the list and the effective policy view. A tablet is not syncing: check Wi-Fi, battery and power, and the breach centre shows how long it has been quiet. A new model behaves oddly: it may need its one-time model review.
When an app breaks in a way you cannot diagnose from the dashboard, a person has to look at the device, or the user describes what they see. That is a real cost for dispersed teams, and a broader product that offers remote control may suit you better.
Mention this in your pilot checklist so nobody is surprised later.