SkieHow do I force a sync on a managed tablet?
Open the device in the Skie dashboard and use the sync action. The device checks in, fetches current rules, applies them and reports back. You can also sync from the breach centre at device, group, branch, school or organisation level. A device that is off or offline syncs once it is back on a network.
There are two situations where you will want a manual sync: you have just changed a policy and want to see it land, or a device looks quiet and you want to know if it is reachable.
From a device page, use the sync action. From the breach centre, you can sync and resolve at the level you work at, which means a school admin can sync the whole school, a branch head their branch, and the organisation admin everything. For a large sync, the same advice applies as for any group action: do it when the network is not busy.
A sync request only works if the device can hear it. If the tablet is switched off or has no network, the request waits, and the device syncs by itself when it next connects or when the screen turns on stale. Nothing is lost.
After the sync, check the last-seen time on the device page, and the compliance reading. If the policy is applied correctly, the device will read each protection back and show the result. For a deliberate re-check at any time, run a compliance check on demand.
If the sync does not seem to work, the cause is almost always connectivity or power. The trouble-shooting entry lists what to check.
Practical tip: if you are about to exam day, run a sync for the whole group the evening before and sort by last seen. Anything old is your short list.