SkieWhat should I check when a managed tablet will not sync?
Check the basics first: power, Wi-Fi or data, and whether the device is switched on. Then look at the breach centre to see how long it has been quiet, and press sync. Most cases are connectivity or a flat battery. Rules already on the device keep working while it is out of touch.
Start with what is cheap to check. Is the tablet charged and switched on? Is it in range of a network that works, with the right password? If the device is on mobile data, is the plan active? Skie does not provide a SIM, so this sits with your carrier.
Next, look at what the dashboard says. The device page shows the last-seen time and state. The breach centre shows how long the device has been quiet and at which level the issue sits. If many devices in one group went quiet at the same moment, suspect that site's network or a change to its Wi-Fi settings before blaming individual tablets.
Some networks block the encrypted DNS port. The device then uses the network's DNS, and the dashboard flags it. The network check wizard tests a school network and can pinpoint it.
If the device is simply asleep, switch the screen on. A stale device syncs when the screen turns on, and the unlock gate syncs first if it is past the Due limit. If it is in offline mode, remember that this is planned and ends when the network returns.
If a device stays silent despite all this, treat it as possibly missing. Check its last known location, then consider lost mode if it cannot be found. Replacing a broken tablet keeps the student, group and history and frees the old seat.
Practical tip: write down the model for any repeat offender. A pattern on one model is more useful to the Skie team than a single anecdote.