How do I restore a policy or app list that was deleted or overwritten?

Skie for Enterprise · Updated

Short answer

Open the backups, find the night before the mistake, choose the missing or overwritten item, check it in the restore preview, and restore. Only that item comes back; the rest of your setup stays as it is. The restore is recorded in the audit log, and devices pick the item up on their next sync.

Mistakes happen in busy offices. Someone deletes a policy they thought was unused, or edits an app list and saves over the good version. The nightly backups are there for exactly this.

Find the backup from before the mistake. If you know when it happened, choose the night before. Select the policy, app list, geofence, group setting or other item you need. Run the preview, which shows what will come back and what it will replace, and then confirm. Only the chosen item is touched, so work done on other things since that backup is left alone.

If the item was deleted, it returns. If it was overwritten, the backup's version replaces the current one, which is why checking the preview matters: you do not want to lose a good edit made after the backup. If you only want some of the older content, use restore a previous version and compare.

Devices follow the restored item the way they follow any change. Online devices take it within seconds, and the others at their next sync. Check the share of devices on the latest policy in Insights to see it landing. Related blocking rules still apply: blocking beats allowing, so if a higher level blocks something, the restored allow will not override it.

Practical tip: do the restore soon after the mistake. A backup from last night is closer to what you lost than one from last week. And set up role access so that fewer people can delete shared policies in the first place. See role-based access.