SkieSkie for Enterprise
Operations and recovery
Backups, releases, freezing, Wi-Fi profiles and day-to-day running. 25 questions answered.
- Does Skie back up our policies and settings every night?Yes. Skie takes a backup of your organisation's configuration every night, covering things like policies, app lists, groups and geofences. If someone deletes or overwrites something by...
- Can I download a backup of our Skie configuration?Yes. Backups can be downloaded from the dashboard, so you can keep your own copy of your configuration outside Skie. A downloaded backup holds your settings, not student files, and it is...
- Can I see what a restore will change before I do it?Yes. Restore preview shows what a backup would bring back, and what it would overwrite, before anything changes. You look at the differences, confirm only if they are what you want, and...
- How do I restore a policy or app list that was deleted or overwritten?Open the backups, find the night before the mistake, choose the missing or overwritten item, check it in the restore preview, and restore. Only that item comes back; the rest of your setup...
- How do I go back to an earlier version of a policy or setting?Pick an earlier backup that holds the version you want, open that item, compare it with the current one in the restore preview, and restore. The older version becomes the current one and...
- What does the Skie audit log record?The audit log records significant actions in your organisation, such as policy edits, restores, locks and releases, with who did them and when. It lets you answer who changed a rule, find...
- What is the panic lock and when should I use it?Panic lock is an emergency control that locks managed devices straight away from the dashboard. Use it when something is going wrong right now, such as a security incident, a suspected...
- Can I lock every device in the organisation at once?Yes. Skie can lock all devices in an organisation in one action from the dashboard. Online devices lock quickly and offline ones lock when they next connect. It is a strong step meant for...
- What does freezing an organisation do?Freezing an organisation blocks new provisioning, so no new device can be enrolled into it until the freeze is lifted. Devices already managed keep working under their current rules. Use it...
- Can I run a compliance check whenever I want?Yes. You can start a compliance run on demand rather than waiting for the next scheduled one. Each device reads its protections back from Android and reports an updated compliance score....
- How do releases of the Skie app work: publish, pause and stage?A new version of the Skie app is published as a release, rolled out in stages to chosen organisations, and can be paused if something looks wrong. Devices update themselves and verify a...
- What do the release stats show?Release stats show how far a version of the Skie app has spread: how many devices have updated, how many are still on an older version and which organisations have received it. They help...
- How do I create a Wi-Fi profile and send it to all devices?Add a Wi-Fi profile in the dashboard with the network name, security type and password, choose where it applies, and save. Devices receive it with their policy, so you do not enter the...
- What do we do when the Wi-Fi password changes?Edit the Wi-Fi profile and enter the new password. Devices pick up the updated profile as they sync, so you do not touch each tablet. Do it while the old password still works if you can...
- Are Wi-Fi passwords in Skie stored safely?Wi-Fi passwords in Skie profiles are stored encrypted, and they are never shown back in the dashboard, not even to administrators. You can replace a password but not read it. Devices...
- How do DNS and filter settings work at organisation level?Skie locks a filtering DNS on each device, so web filtering travels over any Wi-Fi or mobile data. The default for organisations without their own is CleanBrowsing Family. The Skie owner...
- How do devices and admins find out when a policy changes?When you save a policy change, Skie signs the new bundle and sends it to the devices under it. Online devices take it within seconds, and the rest at their next sync. Admins can see the...
- Does the Skie dashboard work on a phone, and is there a dark mode?Yes to both. The dashboard runs in a web browser and adapts to the screen, so you can check the breach centre or locate a device from a phone or tablet as well as a computer. Light and dark...
- Is our data separated from other organisations using Skie?Yes. Each organisation is its own tenant, and data, users and devices are kept apart so one customer cannot see another's. People see only their organisation, and within it only the part...
- Where is our data stored, and is it kept in India?Skie's enterprise product stores data on Google Cloud in an India region, Mumbai. It holds device identity, location, installed apps, compliance status and the rules applied. The connection...
- What is the signed-in user block in the dashboard?The signed-in user block shows who you are signed in as: your name or account, your role, and the part of the organisation you cover. It is the quickest way to confirm that what you see...
- Can I see who a policy change will affect before I save it?Yes. Before a change to a policy or app list is applied, Skie shows an impact preview listing the groups and devices it will touch. You review it, then confirm or cancel. Nothing changes...
- How should we run a pilot before rolling Skie out to everyone?Start small: a handful of devices in one group, run for a few weeks, with an IT person, a teacher and someone who approves rules on the team. Test provisioning, app lists, the filter on...
- What should a school admin check every day and every week?A daily five-minute pass over the breach centre, a sync of anything stale, and a look at charging and Wi-Fi problems, plus a weekly look at Insights, patterns and policy changes. The point...
- What should a hostel warden or admin check every day and every week?Each evening check the geofence and breach alerts and that night mode is on; each morning check which devices went quiet overnight and which are low on charge. Weekly, read the patterns for...