SkieWhat do we do when the Wi-Fi password changes?
Edit the Wi-Fi profile and enter the new password. Devices pick up the updated profile as they sync, so you do not touch each tablet. Do it while the old password still works if you can, since devices that cannot connect also cannot receive the change until they find a network they can use.
Wi-Fi passwords change: at the start of a term, after a staff member leaves, or after a suspected leak. If tablets hold the old password, they drop off the network and go quiet in the dashboard. A profile makes the fix quick.
Open the profile and update the password. Skie sends the change to devices with their policy. Devices that are still connected take it within seconds. The catch is the order of events. A device that has lost the network cannot hear about the new password. If you can, update the profile in Skie before you change the password on the router, or while both are still valid, and leave a short overlap.
Devices that did get cut off need a network to reach Skie again. Mobile data on a device with a SIM will do. For Wi-Fi-only tablets, a second network, such as a staff hotspot, can bring them back for long enough to sync. The breach centre will show which devices went quiet after the change. Sync at group level once they are back, as covered in sync and resolve at each level.
The new password is stored encrypted and is not shown back. See are Wi-Fi passwords stored safely. Rules on the device keep working while it is off the network, because they are cached locally, but you cannot see or change a device that cannot connect.
Practical tip: when a whole group goes silent together right after a password change, the profile is the first place to look. Plan the change for a quiet time, such as a holiday morning, and keep a note of it for your intervention log.