SkieCan I sync or resolve many breaches at once, and at which levels?
Yes. The breach centre has sync and resolve buttons at device, group, branch, school and organisation level. Sync asks the affected devices to report in now. Resolve closes alerts for devices that have recovered, and leaves open any that are still broken. You choose the level, so one click can cover a class or a whole school.
Handling alerts one at a time does not scale. The same two actions are available at every level of the structure, so you pick the scope that matches the problem.
Sync is the first move. It asks the devices in scope to contact Skie and report their current state. A device that was only waiting for Wi-Fi will check in and clear itself. A device that cannot be reached stays on the list, which is useful information too. Syncing a group after a network outage is a good use: one action, and the list shows who is really still missing.
Resolve comes after. It closes the alerts for devices that are now fine. Alerts for devices that are still broken stay open, so you cannot accidentally hide a real problem by pressing it on a whole school. See what resolve does.
Use the level that fits. A teacher with a class problem uses the group buttons. A branch head after a power cut uses the branch buttons. An organisation admin after a Wi-Fi password change uses the organisation level. What you can reach depends on your role, since each person sees only their own part of the structure.
Both actions are recorded for audit, so a later review can see who pressed what. Practical tip: sync first, wait a short while, then resolve. Resolving before the devices have had a chance to report just leaves you with a list that refills.