SkieWhat do the Skie owner and Skie technician roles do?
Skie owner and Skie technician are roles held by the Skie team, not by customers. The owner looks after the platform as a whole: granting seats, curating the list of web filters, approving apps and setting up organisations. The technician helps with setup and support. Customer admins work within their own organisation.
A device management platform has two sets of people. The customer's staff manage their own devices. The vendor's staff keep the platform running. Skie keeps these separate, and the owner and technician roles are the vendor side.
The owner grants seats to an organisation, which is what sets how many devices it can enrol. The owner also curates the list of web filters that organisation admins choose from, and approves own apps submitted by an organisation before they can be used. Model reviews for new device models, and the profile for each model, are part of the same platform-level work. The technician supports rollouts and troubleshooting.
What this means for you: you do not need to ask the owner for everyday changes. Rules, groups, app lists, schedules and users are yours to manage. You come to the Skie team for things that cross organisations, such as seats, a new device model or a staged release.
On data, Skie staff can see data for support purposes, and your organisation's own roles decide who on your side sees what. Data is stored in an India region in Mumbai. This is general information, not legal advice, and your own notices and policies still apply.
Practical tip: tell the team in advance about any large rollout, such as a new batch of tablets of a model you have not used before. The model review and profile are done once, then every device of that model benefits.