SkieWhat if the web filter blocks a useful website?
It will sometimes happen, because no filter is perfect. Collect the site name from the student or teacher, check it, and report it to your filter provider or change the filter for that group. Skie's web filter is a policy setting, so an organisation can adjust it. Per-website allow lists are not available yet.
Filters work on categories and lists, and sites get categorised wrongly or are new. A teacher planning a unit on health may find a medical education site blocked. That is a normal part of running a filter, not a sign that it is broken.
A good routine is short. Ask the user for the full site name and the time. Check which filter and group the device is on, using the effective policy view. If the filter is wrongly blocking a site, report it to the filter provider so they can re-categorise it. If a group needs a different level, switch that group to another filter from the curated list.
Per-website allow and block lists are not available yet, and the team is working on them. That means you cannot add one site to an allowed list for a single device today. The tools are the choice of filter and its category settings, plus the browser rules, which can be off, restricted or allowed per group.
Do not weaken the whole school's filter for one site. Lean on the process: report, wait for a result, use a different resource in the meantime. Where a lesson depends on it, plan ahead and test the sites on a pilot device the day before.
A practical tip: set up a simple form for blocked-site reports, with the site, the class and the teacher. Review it weekly with the IT lead. Patterns will show up, and they tell you whether the problem is one provider's categories or your choice of filter.