SkieSkie for Enterprise
Privacy, data, pricing and getting started
Data, legal questions, seats, pilots and what to do first. 62 questions answered.
- Does Skie read students' messages?No. Skie does not read private messages, chats or emails on a managed phone or tablet. It is device management, not monitoring software. It controls which apps run, which sites open, when...
- What data does Skie collect from managed devices?Skie collects what it needs to run device management: the device's identity, its location where the organisation has switched that on, the list of installed apps, its compliance status and...
- Where is Skie's data stored?For the enterprise product, Skie's data is stored on Google Cloud in an India region, Mumbai. That covers organisation structure, student and device records, policies and status reports....
- Who can see the data in Skie?People see what their role allows. An organisation admin sees the whole organisation, a school admin sees their school, a branch head their branch, a teacher or class admin their group, and...
- Can Skie staff see our school's data?Yes, in a limited way. Skie owners and technicians can reach organisation data in order to provide support, and the terms for that should be stated in your agreement. They use it to solve...
- Is student data shared with third parties?Only with the service providers needed to run the product. For the enterprise product that means Google Cloud for hosting, and a DNS filter provider for web filtering. Skie does not sell...
- Does DNS filtering see which websites students visit?A filtering DNS service sees domain lookups, meaning the names of the sites a device asks to reach, so that it can allow or refuse them. It does not see the pages, the searches inside a...
- Can we choose our own DNS filter provider?Yes, within a list. Skie's owner curates the filters that are available, and organisation admins choose from that list. An organisation or a group can use its own choice, and it overrides...
- Does Skie comply with India's DPDP Act?Skie provides controls that support an organisation's DPDP Act duties, but no software makes anyone compliant by itself. The school or company remains responsible for consent, notices and...
- How does GDPR apply to school device management?If your organisation handles the personal data of people in the European Economic Area or the UK, GDPR or its UK equivalent may apply to how you use device management. Skie provides...
- What is COPPA and does it matter for school devices?COPPA is a United States law about collecting personal information from children under 13 through online services. It can matter if you serve US families. Skie collects a narrow set of data...
- What is FERPA and how does it relate to school device management?FERPA is a United States law that protects the privacy of student education records and gives parents and eligible students certain rights over them. If you serve US schools it may apply to...
- Do we need consent to track student devices by location?In most places you should have clear consent and a written policy before tracking children's devices by location. Skie provides the controls, and the organisation provides the notices and...
- Do parents have to consent to school device management?Usually yes, or at least they must be informed, and consent matters most for location. Whether parents can opt out of a managed school device is a school policy decision. Skie provides...
- Does Skie have a privacy policy?Yes. Skie publishes a privacy policy on its website, and it is the document to read for the detail on what is collected, why, who it is shared with and how to ask questions. Your agreement...
- Can parents ask for their child's data to be deleted?Yes, they can ask, and the request goes through the school and then through Skie support. Skie does not have a self-service deletion tool yet. Reassigning or removing a student clears the...
- How do we delete a student's data when they leave?Reassign or remove the student in the dashboard, which clears student-linked data from the device record. Then free the device for the next student, or use Remove Skie if the device is...
- How long is location history kept?Location history is kept for a limited period, not forever. Retention is not configurable by the organisation yet, and the team is working on that. If your policy needs a specific period...
- Can we restrict who sees student location?Yes. Page access can be switched on or off per role, so an organisation can decide which roles see location and which do not. A school might let administrators and the transport lead see it...
- Is location always on for managed devices?Location is available on managed devices and the permission is granted automatically, with a protected background service reporting in. Whether an organisation uses it is its choice, and it...
- Can a student switch off location sharing?No. The location permission is granted by Skie as the device owner, the Skie app cannot be stopped, cleared or uninstalled by the user, and the relevant settings are locked. If someone...
- Does Skie have a hidden or stealth mode?No. Skie has no hidden mode. A managed device shows that it is managed, and students can see which rules apply. Skie is built for open, agreed management by schools, hostels and...
- Does Skie record audio or video on managed devices?No. Skie does not record audio or video, does not turn on the microphone or camera remotely and does not capture photos. Photo and audio capture is not part of the product. Organisations...
- Does lost mode take photos of whoever has the device?No. Lost mode locks the device, shows a contact message, tracks location and gathers evidence for a police report, such as IMEI, serial, SIM details and the location trail. It does not take...
- Does Skie read call logs or contacts?No. Skie does not read call logs, call recordings or contact lists. It can switch outgoing calls and SMS off by policy where an organisation wants that, and hostel night mode can keep calls...
- Why does Skie collect a device's IMEI?Skie collects the IMEI, along with the serial number and an enrolment ID, to identify the device. It is used to tell which device is which, to produce a police report when one is lost and...
- Who owns the data in Skie?The customer owns the data. The organisation that uses Skie decides what is recorded about its students, devices and policies, who inside the organisation sees it and what is done with it....
- Can we get a copy of our data from Skie?Partly. You can download backups and the police report generated in lost mode. A full export of all your organisation's data is not available yet, and the team is working on it. If you need...
- Is each organisation's data kept separate in Skie?Yes. Skie is organised so that each organisation has its own structure, users, devices, policies and records, and roles limit people to the parts of their own organisation they have been...
- Is data encrypted in transit between devices and Skie?Yes. Communication between managed devices and Skie's servers is encrypted in transit. Policy bundles are also cryptographically signed and each device checks the signature, rejecting...