SkieDoes Skie have a privacy policy?
Yes. Skie publishes a privacy policy on its website, and it is the document to read for the detail on what is collected, why, who it is shared with and how to ask questions. Your agreement with Skie adds the terms specific to your organisation, such as support access.
The privacy policy is the public statement of how Skie handles personal data. It is where a parent, a trustee or a procurement officer should go first. Read it alongside this knowledge base: the entries here give plain answers, the policy gives the formal wording.
Your own agreement matters just as much. A policy on a website is general. The contract for your organisation can say who may access your data for support, how requests are handled, what notice you get about changes and what happens when the agreement ends. If a topic matters to you, ask for it to be written in.
Skie's privacy page is not a replacement for your organisation's own notice. Families will expect to hear from the school, not from a vendor. Your notice should describe the school's use: what the device does, whether location is used, who in the school can see what, and who the parent can talk to.
When you review the policy, look for the specifics rather than the headings. Check that it names the categories of data, the service providers, the storage region, the way to raise a request and the contact for questions. If any of those are missing for your purposes, ask the Skie team and note the answer in writing.
A practical tip: save a dated copy of the policy and your agreement in your procurement file. If terms change later, you will know what you agreed to, and what you were told, on the day you signed.