SkieCan Skie staff see our school's data?
Yes, in a limited way. Skie owners and technicians can reach organisation data in order to provide support, and the terms for that should be stated in your agreement. They use it to solve problems you report, not to browse. Skie cannot read your students' messages, because that data is never collected.
A hosted service has operators, and support sometimes needs to look at an organisation's setup to find out why a device will not enrol or why a policy is not applying. Skie has two internal roles for that, owner and technician. Both sit above the organisation in the role structure.
What they can reach is management data: structure, devices, policies, app lists, compliance and events. They cannot reach message content, call logs, audio, video or photos, because none of that is collected in the first place. That limit is one of the strongest privacy points: the most sensitive material is not there to be seen.
Many schools want the access rules written down, and that is reasonable. Ask for the support-access terms to appear in your agreement, including who may access data, for what purpose and what happens to any copies made during a support case. Skie's team can talk through what their process looks like when you ask.
The audit log inside the dashboard records actions taken in your organisation, which helps you check what changed and when. For a school with a data protection officer or a trustee who asks hard questions, this is a good place to start.
A practical tip: if you want the least exposure, keep your own admin list tidy so that you can resolve most issues yourselves, and use support for the genuine edge cases. It reduces the number of times anyone outside your organisation needs to look.