SkieWhat support does Skie offer, and in what hours?
Support channels and hours are set out in your agreement, so ask the team which apply to your organisation. Skie owners and technicians handle support requests, and the dashboard shows device status, breach alerts and last seen times to help you diagnose most issues yourself before you contact anyone.
The right support level depends on the size of the programme and how critical it is. A single school with a hundred tablets has different needs from a company with field staff across time zones. For that reason, channels and hours are agreed in the contract, not promised in general.
When you ask, be specific. Which channels will you have: email, phone, WhatsApp or a ticket system? What hours are covered, and does that include weekends and school holidays? What response times apply, and who do you contact for an urgent issue such as a lost device or a rule that is blocking a whole class?
Much of the daily work can be solved without support. The compliance score shows whether protections are applied. The effective policy view shows what a device actually has. The where-used view shows what a change will touch, and an impact preview runs before any change. A compliance run can be started on demand, and the breach centre lists anything off.
For harder cases, Skie staff can reach organisation data to help, under the terms of your agreement. Remote screen view and remote support are not available yet, so a fix usually comes from a policy change or from steps your own team performs on the device.
A practical tip: keep a short list of your own first checks, such as is the device online, when did it last sync, which policy is it on and what does effective policy show. A support request that begins with those answers gets resolved faster.