Is training included with Skie?

Skie for Enterprise · Updated

Short answer

Skie has a guided provisioning stepper that walks staff through each device, and training for your team can be arranged. Whether it is included in your quote or charged separately depends on the agreement. Ask the team what training you will get and for how many people.

There are two layers of learning. The first is built into the product. The Provision app has a guided stepper with live progress and failure reasons, and the dashboard has plain pages for structure, policies, app lists and devices. A technically comfortable staff member can learn the basics by doing it in a pilot.

The second layer is people. Teachers need to know how to change an app list or a window for a lesson. Wardens need to know night mode. Heads need to know what the breach centre means. Administrators need to know roles, the audit log and the lost-device steps. Training for those groups can be arranged.

Match training to roles. A one-hour session for teachers about requesting an app and changing a lesson is more useful than a long general course. A longer session for the two or three people running the dashboard should cover policy impact preview, where-used, effective policy, backups and what to do when a device goes quiet.

Agree who trains whom. A common approach is for the team to train a few people well, who then train others in the school. Keep a short written note of the steps used most, written in your own words with your own screens.

A practical tip: schedule the teacher session in the week before students get devices, not the week after. Questions are best answered before they become complaints, and a teacher who has used the dashboard once is far more relaxed in class.