How do we delete a student's data when they leave?

Students leave for many reasons: they graduate, change school or move away. The device usually stays with the school, so the aim is to separate the student from the device without losing the device or its history.

In the dashboard, reassign the device or remove the student. Student-linked data is cleared from the device record and the seat is ready for the next person. If the device was broken and replaced, the replace flow keeps the student, group and history on the new device while freeing the old seat.

If the device is going back to the student or being sold, use Remove Skie. It turns off every protection, shows every app again, restores the device's DNS and releases ownership. It does not delete apps. The student's own personal files are not touched by Skie in any case, because Skie never collects them.

Be clear about what these steps do not do. They do not delete audit-log history that belongs to the organisation, and they do not remove older backups straight away. Self-service deletion of a full record is not available yet, and the team is working on it. For anything else, send a request through support and log it.

A practical tip: add device return to your year-end checklist. List who leaves, reassign or remove them in one pass, check the seat count afterwards and confirm each returned device is either re-issued or released. Doing it once a year is easier than doing it case by case.

• Reassign or remove the student to clear student-linked data
• Replace keeps history and frees the old seat
• Remove Skie releases the device and deletes no apps
• Further deletion goes through support