SkieCan we get a copy of our data from Skie?
Partly. You can download backups and the police report generated in lost mode. A full export of all your organisation's data is not available yet, and the team is working on it. If you need a particular extract, ask Skie support and agree the process in writing.
Skie takes nightly backups, and an administrator can download them. The dashboard also lets you preview a restore, restore, or restore a previous version, which makes backups useful for recovery as well as for keeping your own copy.
The lost-device police report is also downloadable. It brings together the IMEI, serial, SIM details and the location trail in a form you can hand to the police or keep on file.
What is not there yet is a one-click full export of every record in the organisation, such as students, devices, policies and history, in a format ready to load into another system. Self-service export is a feature the team is working on, with no date to give. Until it arrives, requests for a specific extract go through support.
If you are weighing up the vendor, the honest approach is to ask now. Ask what format you would get, how long it would take and what it costs, and put the answer in the agreement. The same applies at the end of a contract.
A practical tip: keep your own records alongside the dashboard. A spreadsheet of students, groups, device IMEIs or serials and handover dates takes little time to maintain and means you are never dependent on a single export. Download a backup at the end of each term and store it with your other school records.