SkieCan parents ask for their child's data to be deleted?
Yes, they can ask, and the request goes through the school and then through Skie support. Skie does not have a self-service deletion tool yet. Reassigning or removing a student clears the student-linked data from the device record, and anything beyond that is handled as a support request under your agreement.
A parent's request usually comes to the school first, because the school is the organisation that decides what is done with the data. The school then decides what it can honour. Some records may need to be kept for legal or safeguarding reasons, and that is also a school call.
On the Skie side, there are two routes today. The first is within the dashboard: reassigning a student, or removing them, clears the student-linked data from the device record. The second is a request to Skie support, who can help with data beyond what the dashboard clears. Self-service data deletion is not available yet, and the team is working on it.
Because the process runs through people, it helps to make it predictable. Appoint a named contact at the school, agree with Skie support how requests should be sent, and keep a short log of what was requested, when and what was done. The log is useful if a parent or a regulator asks later.
Be honest with families about what deletion covers. Backups are kept as part of the service, so a deleted record may remain in an older backup until that backup ages out. Say so in your policy rather than promising instant, total removal.
A practical tip: put the route in your parent notice in two lines, who to contact and what you will do. Families rarely ask when it is clear, and when they do ask, the answer is ready.