SkieWhat if my child's tablet is lost, stolen or broken?
If it is lost or stolen, put it in lost mode from the dashboard: lock it, show a contact message, keep tracking where Wi-Fi allows, and collect details for a police report. If it is broken, replace the device and keep your child's setup. Remote erase is not available yet.
Tablets get dropped, left on buses and picked up by others. The dashboard has a plan for each.
Lost or stolen: turn on lost mode for that tablet. It locks the device, shows a message with how to contact you, keeps tracking its location and builds the evidence a police report asks for, including the IMEI or serial number, SIM details if there are any, and the location trail. If you find it, mark it found and it returns to normal. A tablet that is Wi-Fi only reports location only when it is on Wi-Fi.
Can it be wiped remotely? Not yet. Remote erase is not available, and the team is working on it. What protects you is that a reset from Settings is blocked, and if it is reset from the recovery menu, Factory Reset Protection asks for the Skie organisation's Google sign-in, which only Skie holds. A reset tablet is of no use to whoever took it.
Broken: set up the replacement as a new device, then use replace in the dashboard. Your child's profile, group and history carry over and the old device's seat is freed. You do not pay for a second seat.
If you reset the tablet by mistake, it can be set up again. Skie recognises the same hardware by IMEI or serial, so it does not take a second seat.
Our blog has more on lost or stolen managed tablets.