SkieSkie for Parents · Problem
A lost, stolen or broken phone or tablet
What do I do if my child's device is lost, stolen or replaced?
A missing phone is stressful, and a replacement means starting again unless the history carries over.
11 questions on this problem
- What if my child's tablet is lost, stolen or broken?Use lost mode to lock the tablet, show a contact message and track it, with evidence for a police report. If it breaks, use replace a device to move settings to the new one. Factory Reset...
- What should I do if my child's phone or tablet is lost or stolen?Open the parent dashboard and turn on lost mode. The device is locked and shows a contact message, tracking continues, and Skie assembles details for a police report. Later you can replace...
- What is lost mode on a child's phone or tablet?Lost mode is a switch on the Skie parent dashboard. It locks the phone or tablet, shows a message with your contact details, keeps tracking its location, and collects evidence for a police...
- What details do I need for a police report about a lost or stolen phone?When lost mode is on, Skie gathers what a police report usually asks for: the IMEI, the serial number, SIM details and the location trail of the device. You find it on the parent dashboard...
- I found the lost phone. How do I get it back to normal?Once the phone or tablet is back in your hands, open the parent dashboard and mark the device as found. Lost mode ends, the lock and message are removed, and the device goes back to your...
- Can a thief factory reset a stolen child's phone and use it?Skie blocks factory reset from Settings, and Skie is built to be tamper-proof; if anything got through, the parent is alerted immediately. If the device is wiped from the recovery menu...
- My child's phone is broken. Can I replace it and keep the same setup?Use Replace a device on the parent dashboard. Your child's setup, rules and history carry over to the new phone or tablet, and the old one is released. The new device needs to be freshly...
- If I replace my child's device, do I pay for a second licence?Replacing a device in Skie keeps the child's setup and frees the old device's seat, with one device per child. Skie also recognises a device by its IMEI or serial, so a reset device does...
- What if my child loses a tablet at school or on a trip?Switch on lost mode from the parent dashboard. The tablet locks, shows a contact message for whoever finds it, and tracks its location when it is online. A Wi-Fi-only tablet reports when it...
- Can I erase my child's stolen phone remotely?Not yet. Remote erase of a lost device is not available, and the team is working on it. Today, lost mode locks the device, shows your message and tracks its position. Factory Reset...
- Can I find my child's phone if it is switched off or has no data?A switched-off device cannot report a new position, so the dashboard shows its last known location and last seen time. Turn on lost mode so that when the phone or tablet next connects, it...
Controlling apps, schedules and screen time · Blocking adult content and unsafe websites · Finding your child and the SOS button · Setting up a child's phone or tablet · Parental controls for a child's tablet · Choosing a first phone and what suits each age