What should I do if my child's phone or tablet is lost or stolen?

First, stay calm and check the simple things. Call the device, ask the school, and look at the last position on the dashboard. A lot of lost phones are in a friend's bag or a classroom.

If it is not found quickly, switch on lost mode from the dashboard. The device locks, a message with your contact number is shown on screen so an honest finder can reach you, and tracking continues. The device stays managed, so it cannot simply be reset from Settings, and Android's Factory Reset Protection is on.

Next, call your carrier and ask them to block the SIM if the device has one. Skie does not include a mobile plan, so that step is with your operator. If you wish to file a police report, Skie prepares the details police usually ask for, namely IMEI, serial number, SIM details and the location trail. See the entry on the police report.

Skie cannot erase a lost device remotely yet. It is something the team is working on, with no date to give. Lock and tracking are what you have today, together with Factory Reset Protection, which means a device that is wiped asks for the Skie organisation's Google sign-in before it can be set up again, and only Skie holds that.

If the device turns up, press mark found and it returns to normal. If it does not, you can replace the device and keep your child's setup. A licence seat is not charged twice.

• Check the last position and call the device
• Switch on lost mode
• Ask your carrier to block the SIM
• Get the police report details
• Mark found, or replace the device