SkieSkie for Parents
Lost, stolen and replaced devices
What to do when a phone or tablet goes missing or breaks. 11 questions answered.
- What should I do if my child's phone or tablet is lost or stolen?Open the Skie dashboard, put the device into lost mode, and check its last position. Lost mode locks the device, shows a contact message, keeps tracking, and builds a pack for a police...
- What is lost mode on a child's phone or tablet?Lost mode is a switch on the Skie dashboard that locks the device, shows your contact message on screen, keeps tracking its location, and gathers the details you need for a police report....
- What details do I need for a police report about a lost or stolen phone?Police usually ask for the device's IMEI or serial number, SIM details, and where and when it was last seen. Skie gathers the IMEI, serial number, SIM details and location trail in one...
- I found the lost phone. How do I get it back to normal?Press mark found on the Skie dashboard. Lost mode ends, the lock message goes away, and the phone or tablet returns to its normal rules and apps. Nothing needs to be reinstalled, and your...
- Can a thief factory reset a stolen child's phone and use it?Resetting from Settings is blocked, and Android's Factory Reset Protection is on. A device that is wiped another way asks for the Skie organisation's Google sign-in before it can be set up...
- Can I erase my child's stolen phone remotely?Not yet. Skie does not have a remote erase today. What it does have is lost mode, which locks the device, shows your contact message and keeps tracking, together with reset protection, so a...
- My child's phone is broken. Can I replace it and keep the same setup?Yes. Use the replace device option in the Skie dashboard. The new phone takes over your child's allowed apps, schedules, safe zones and history, and the old device's seat is freed. You set...
- If I replace my child's device, do I pay for a second licence?No. Skie licences one device per child. When you replace a device, the old seat is freed and the new device takes it, so you are not charged twice. A reset device is recognised by its IMEI...
- My child's phone was reset by mistake. What now?The phone can be set up again as a managed device. Skie recognises the same hardware by its IMEI or serial number, so it does not take a second seat. After the reset, provision it again...
- Can I find my child's phone if it is switched off or has no data?Not live. A device that is off or offline cannot report, so the Skie dashboard shows its last known position and the time it was seen. When it reconnects, it reports straight away. Lost...
- What if my child loses a tablet at school or on a trip?Check the last position on the Skie dashboard, ask the school or bus operator, and switch on lost mode if it does not turn up. The tablet locks, shows your contact message and, once it is...