SkieMy child's phone was reset by mistake. What now?
The phone can be set up again as a managed device. Skie recognises the same hardware by its IMEI or serial number, so it does not take a second seat. After the reset, provision it again with the Skie Provision app or a computer and cable.
Resets happen for ordinary reasons. A repair shop wipes a tablet, an update goes wrong, or somebody finds a button they should not have pressed. The first thing to know is that it is fixable.
Resetting from Settings is blocked on a managed device, so these cases usually come from outside Settings. Android's Factory Reset Protection is on and tied to the Skie administrator account, so the wiped device asks for the Skie organisation's Google sign-in before it can be set up again. Parents do not need to find or enter it. The Skie team can help you through that step, and you should contact support.
Once the device starts up, it must be set up fresh with no Google account on it, then provisioned again. You use the Skie Provision app on another phone, or a computer with a cable. The dashboard still has your child's record, apps and schedules.
Because Skie identifies the device by IMEI or serial number, the reset device is matched to the same child. It does not count as a new device and it does not take another seat.
Until it is set up again, the device is not protected, so keep it away from the usual routine. If you suspect the reset was not accidental, talk to your child about it. And if the device is missing rather than just reset, use lost mode.