SkieMy child's phone is broken. Can I replace it and keep the same setup?
Yes. Use the replace device option in the Skie dashboard. The new phone takes over your child's allowed apps, schedules, safe zones and history, and the old device's seat is freed. You set the new phone up once, like the first one.
Screens crack, tablets get dropped, and sometimes a device is simply gone. Skie treats replacing a device as a normal event rather than a restart from zero. In the dashboard, you choose replace on your child's device and then set up the new one.
The new device is linked to the same child. It keeps the policy, the app list, the safe zones and the history that belonged to your child's record. You do not rebuild the setup from memory, which is the part most families dread.
The new phone or tablet has to be set up like any managed device. It must be freshly set up or reset, with no Google account on it, and any new model goes through a one-time model review. You then provision it with the Skie Provision app on another phone, or with a computer and a cable.
The old seat is released, so you are not paying for two devices for one child. If the old device later turns up, it will not be counted as a second seat, because Skie recognises the hardware by IMEI or serial number.
If the broken device still switches on, put it in lost mode only if it has been lost. For a simple repair, you may not need a replacement at all, as the setup survives a repair of the same hardware. See the entry on the seat for what happens with the licence.