SkieIf a device is reset and set up again, does it take a second seat?
No. Skie recognises a device by its IMEI or serial number, so a device that is reset and provisioned again is matched to its earlier record and does not use a second seat. This stops one tablet being counted twice just because someone reset it by mistake.
Resets happen. A student gets locked out, a teacher taps the wrong option, or an admin wipes a tablet to start clean. If every reset created a new device, a school would quickly find its seats used up by tablets that were already counted.
Skie records a device's identity at provisioning, using its IMEI where it has one and its serial number, along with an enrolment ID. When the same hardware appears again, Skie matches it to the existing record. The device is treated as the same device returning, so the student, group and history follow it, and the seat it already held stays as it was.
The same identity record helps in other places. It appears in the lost mode report for the police. It helps recognise a device that someone resets in the hope of making it look new. And it lets the dashboard show one clear history for each physical tablet.
There are limits you should know. This applies to the same hardware. A different device, even of the same model, is a different identity and uses its own seat. If a tablet is truly replaced by another, use the replace flow so the old seat is freed. Skie does not publish how it matches devices beyond what is stated here.
Practical tip: write the serial or IMEI beside the student name in your own register when you hand tablets out. It saves time on any dispute. See how many seats a run uses and replacing a broken device.
- Matched by IMEI or serial
- Same hardware keeps its seat
- Different hardware is a new seat
- Replace flow frees the old seat