How do I replace a broken tablet or phone in Skie?

Screens crack, ports fail and tablets get dropped. The replace flow exists so a broken device is an inconvenience and not a re-setup. Open the student, choose Replace device, and the dashboard starts a provisioning run for the new device against the same student and group.

Physically, the new device is treated like any other: reset, skip the Google account, then provision with the laptop route or the Provision app. The one-time enrolment token is made for this replacement. The model and licence checks run, and the new device receives the group's policy and app list.

What stays is the important part. The student stays the student, the group stays the group, and the record of the old device stays in the history, so you can still see which tablet the student had and when. What changes is the hardware. The old device's seat is freed, because one student has one device, and the new one takes it.

If the old device is not actually broken but missing, use lost mode first, then replace. If the old device is still switched on and can reach the internet, it is worth removing Skie from it before it goes for repair or disposal. See the entry on that.

Practical tip: keep a few spare tablets of the most common model already reviewed and charged. When one breaks, the replacement can be handed over within the same day. Related entries: what is kept on replacement and seats freed.

• Open the student and choose Replace device
• Provision the new device as usual
• Student, group and history carry over
• The old seat is freed