SkieWhen a device is replaced, does it keep the student, group and history?
Yes. The replacement device takes over the same student and the same group, so the policy and app list apply straight away, and the record of the old device stays in the history. What does not carry over is the old hardware, which is retired and has its seat freed.
People worry that replacing a tablet means starting the student's setup again. It does not. The student is the long lived record and the device is the item attached to it. A replacement changes the attachment and leaves the rest.
The group stays, so the new tablet receives the same policy, app list, schedules and Wi-Fi profile as the rest of the class on its first sync. The student's name and role in the school stay. The history stays too: the lifecycle events for the student show the old device, the replacement and the dates, so a record of who held which tablet is complete.
What does not carry over is anything physical or local to the old device. Files saved only on the broken tablet are not in Skie, and Skie does not back up the contents of a device. Apps need to be reinstalled by the student from the allowed list, and any data that those apps keep in their own accounts follows the app's own sign-in.
The old device is retired in the record. If it is later found working and reset, it can be provisioned again as a new device, taking a fresh seat. Identity recognition by IMEI or serial helps here, since the same hardware is matched.
Practical tip: remind students to keep schoolwork in accounts rather than on the device. For the full flow read how to replace a broken device, and for records see lifecycle events.
- Student and group carry over
- History keeps the old device
- Files on the old device are not backed up by Skie
- Apps are reinstalled from the allowed list