SkieSkie for Enterprise · Problem
Lost, stolen, broken and reassigned devices
What happens to the data, the licence and the rules when a device goes missing, breaks or changes hands?
Devices get dropped, lost and handed to the next student. Without a process you end up with orphaned licences, devices nobody can find and no record to give the police.
32 questions on this problem
- Can a library lend out tablets with Skie?Assign a tablet to a borrower, attach a short app list and filter, and reassign it on return so the group and history carry over. Seats are one per device. If a tablet is not returned, lost...
- Can a rental company manage rented tablets with Skie?Enrol each rental tablet, assign it to the customer, and reassign it at return. If a tablet is not returned, lost mode locks it, shows a contact message and tracks it, and the dashboard...
- How do I replace a broken tablet or phone in Skie?Start the replace flow on the student's device page, then provision the new device with a fresh token. Skie keeps the student, group and history, applies the group's policy and app list...
- When a device is replaced, does it keep the student, group and history?Skie's replace flow keeps the student, the group and the history. The new device picks up the group's policy and app list when it is provisioned, and the lifecycle record shows the old...
- Does replacing a device free the old seat or cost an extra licence?Replace is built so a student still holds one seat. The old device's seat is freed, the new device uses it, and Skie's identity recognition by IMEI or serial stops a reset or re-provisioned...
- How do I reassign a managed device to another student?Reassign moves the device to another student in the dashboard, without a reset. The previous student's linked data is cleared, the new student's group policy and app list apply, and the...
- What is force remove in Skie and when should I use it?Force remove is the last resort in the dashboard for a device that cannot be reached, such as a lost or destroyed tablet. It deletes the record and frees the seat, but does not undo...
- What does Remove Skie do on a device?Remove Skie is the supported exit. From the dashboard, while the device is online, it turns off every protection, shows every app again, restores DNS and releases Skie's ownership. The...
- What does Remove Skie not delete?Skie hides or suspends apps by policy rather than deleting them, so Remove Skie can show them again with their data. It deletes no apps and wipes nothing. The dashboard history, audit log...
- When should we use Remove Skie before returning devices or cancelling?Run Remove Skie from the dashboard on each device before it leaves your control, while it is online. It releases ownership and puts DNS and apps back to normal. Skipping it matters because...
- How do I return a managed device so it can be used by someone else?Do it in two steps. Run Remove Skie from the dashboard while the device is online, confirm ownership is released, then reset it from Settings. Because Skie normally blocks factory reset...
- What is lost mode in Skie and what does it do?Lost mode is a dashboard action on a managed device. It locks the device, shows your contact message, tracks location and collects evidence including IMEI, serial, SIM details and the...
- Lost mode step 1: how do I lock a missing device?Open the device and start lost mode. The lock applies once the device syncs, and straight away if it is online. For a bigger incident, such as a lost tray of tablets, panic lock locks every...
- Lost mode step 2: what contact message should I show on the lock screen?When you start lost mode, the contact message you write is shown on the locked screen. Keep it to the organisation name and an office number. A finder sees only that message, since the home...
- How does location tracking work after a device is marked lost?Lost mode records the device's location whenever it reaches the internet and builds a trail in the dashboard. You can also request a fresh location, and failure reasons are shown when a...
- What evidence does lost mode collect for the police?Lost mode packages the device's IMEI, serial number, SIM details where there is one, and the timed location trail into evidence for a police report. Skie does not take photos, record audio...
- How do I make a police report for a lost or stolen managed device?Lost mode gathers the IMEI, serial, SIM details and location trail into a report you can take to the station. Add when the device was last seen, which student held it and who to contact....
- How do I mark a lost device as found?Choose Mark as found on the device in the dashboard. The lock lifts and the device goes back to its normal rules and schedules on its next sync. The lost period stays in the lifecycle...
- What happens if a managed device is stolen and factory reset?Skie blocks factory reset from Settings and turns on Android's Factory Reset Protection, tied to the Skie admin account. A device wiped from recovery asks for the Skie organisation's Google...
- What do lifecycle events record, and can they serve as a device history?The dashboard keeps a lifecycle record per device: provisioned, assigned, reassigned, replaced, lost, found and removed, with date and who acted. It sits alongside the audit log and the...
- Does a lost device free its seat?Marking a device lost frees its seat, so you can enrol a replacement for the student under the same one-device-per-seat licence. If the device turns up and you mark it found, a free seat is...
- What does a thief see on a locked Skie device?A locked screen with your contact message, and no way in to the home screen, apps or settings. Skie blocks factory reset from Settings, safe mode and uninstalling Skie by default, and...
- What happens when a seat is freed in Skie?A seat is freed when a device is replaced, force removed, released, removed with Remove Skie or closed out after loss. Replace a device keeps the student, group and history while freeing...
- What does the school do if a student loses the tablet?Switch the device to lost mode from its page. It locks, shows a contact message on the screen and keeps reporting location, while Skie gathers IMEI, serial, SIM details and the location...
- What do we do when a student breaks a school tablet?Provision the new tablet, then use replace in the dashboard to move the student onto it. The student keeps their group, rules and history, and the old device's seat is freed for the new...
- What happens to the tablet when a student leaves the school?Reassign the tablet to the next student or unassign it, and the device keeps its history. If the tablet is retiring or going back to the family, Remove Skie turns off every protection...
- How do we hand the tablets to a new batch next year?At year end, promote each group to the next grade in one step so students keep their tablets and pick up the new policy and app list. Where a tablet passes to a different child, reassign it...
- How does Skie recognise a device, and what happens when it is reset and set up again?Skie recognises a device by IMEI or serial, so a reset and re-provisioned device does not take a second seat. The replace-a-device flow keeps the student, group and history and frees the...
- Can a phone reseller use Skie to lock EMI phones when payment is missed?Locking a phone for missed payment is not available yet, and the team is working on a broader set of device actions. Today Skie keeps a financed phone on an app list, blocks factory reset...
- What happens to the device when a student leaves the school?Skie gives you two clean exits in the dashboard: reassign the device to another student, which clears the leaver's linked data, or run Remove Skie to take it out of management. Collecting...
- Should I wipe or track a lost device?Remote erase is not available yet, and the team is working on it. Skie's answer today is lost mode: lock the device, show a contact message, keep tracking and collect evidence. Reset from...
- Can Skie erase a lost device remotely?Not yet, and the team is working on it. Lost mode covers a lot already: it locks the device, shows your message, keeps tracking and collects IMEI, serial, SIM and location evidence. Factory...
Students distracted by phones and apps in class · Hostel night-time phone use and curfew rules · Tampering, factory resets and bypass attempts · Unsafe websites, other browsers and VPN workarounds · Managing hundreds of devices, classes and branches · Setting up and rolling out devices quickly