SkieWhen should we use Remove Skie before returning devices or cancelling?
Use Remove Skie on every device before it leaves your control: returned to a supplier or lessor, handed to a family, sold, or still in use after you cancel Skie. Without it, Skie would stay the device owner, and a reset device would ask for the Skie organisation's Google sign-in.
Skie stays in charge of a device until it is told to let go. If you cancel without releasing the devices, they keep the protections that were set. That may be what you want for a while, but it is not a clean ending, and nobody on the other side can open them.
So the rule is to run Remove Skie on any device that will leave your control. That covers four common cases. Returns to a supplier or a leasing company, where the device should be a plain Android device. Devices handed to families when a student leaves or graduates. Devices you plan to sell or donate. And the whole fleet when you cancel your agreement.
The order matters. Run Remove Skie while the device is online, check that it has released, and then factory reset it if the next owner should start clean. A reset first would not work as a clean exit, because the device owner role would still be in place, and Factory Reset Protection would ask for the Skie organisation's Google sign-in before the device could be set up again.
For a large fleet, do it in groups, using the dashboard's group views to see which devices are done. A device you cannot reach can be force removed on the record, but its physical protections are not switched off by that, so try to get it online first.
Practical tip: write a short exit checklist before cancelling and test it on three devices. See what Remove Skie does and force remove.
- Returns to a supplier or lessor
- Devices going home with a leaver
- Sales and donations
- Before cancelling the agreement