SkieWhat is force remove in Skie and when should I use it?
Force remove deletes a device's record from your dashboard when the device cannot be reached to remove Skie in the normal way, for example one that is lost, destroyed or never comes online. It is a last resort. It frees the seat but does not undo protections on a device that is still out there.
The normal way to take a device out of management is Remove Skie, which works on the device itself. That needs the device to be online and responding. Sometimes it cannot be: the tablet is broken beyond starting, it was sold on, or it has been silent for months and you need your dashboard and seats to be accurate.
That is what force remove is for. It cleans up the record on the Skie side. The device disappears from your lists, and its seat is freed. The history of what happened to it stays in the audit and lifecycle record, so you can still show why it was removed.
It is important to understand what force remove is not. It does not reach out to the physical device. If the tablet is still alive somewhere, its protections have not been switched off by this action, and Skie is still the device owner on it. So do not use force remove on a device you intend to return or give away. For that, use Remove Skie while the device is online.
Use force remove when the device is gone for good, such as destroyed, written off or unrecoverable. If a device is merely lost, mark it lost instead, because lost mode keeps the lock, the message and the tracking running, and also frees the seat.
Practical tip: put a reason in your own notes when you force remove, so the school asset register matches. See what Remove Skie does and lost mode.
- For devices that cannot be reached
- Frees the seat and cleans the record
- Does not switch off protections on the device
- Not for devices you will return or give away