SkieSkie for Enterprise
Replace, reassign, lost and removal
What happens when a device is broken, lost, handed on or retired. 25 questions answered.
- How do I replace a broken tablet or phone in Skie?Use the replace flow on the student's device page, then provision the new device. The student, group and history carry over to the new device, and the old device's seat is freed. You do not...
- When a device is replaced, does it keep the student, group and history?Yes. The replacement device takes over the same student and the same group, so the policy and app list apply straight away, and the record of the old device stays in the history. What does...
- Does replacing a device free the old seat or cost an extra licence?It does not cost an extra licence. When you replace a device, the old device's seat is freed and the new device uses it, so a student still holds one seat. Skie licences are one device per...
- How do I reassign a managed device to another student?Use the reassign action on the device or student page and choose the new student. The device moves to the new student and their group without a reset or reprovisioning, student-linked data...
- What happens to the device when a student leaves the school?The device is collected and either reassigned to another student, which clears the departing student's linked data, or taken out of management with Remove Skie. The device's history stays...
- How do we hand over tablets to the new batch at the start of the next school year?Move the group forward or reassign each tablet to its new student, collect the old data, and keep the devices managed with no reset. Promoting a whole group lets a class move up in one...
- What is force remove in Skie and when should I use it?Force remove deletes a device's record from your dashboard when the device cannot be reached to remove Skie in the normal way, for example one that is lost, destroyed or never comes online....
- What does Remove Skie do on a device?Remove Skie turns off every protection, shows every app again, restores the device's DNS and releases Skie's ownership of the device, so it becomes an ordinary Android device. It is done...
- What does Remove Skie not delete?Remove Skie does not delete any apps and does not wipe the device. Apps that were hidden or suspended become visible again with their data intact. It also does not erase your dashboard...
- When should we use Remove Skie before returning devices or cancelling?Use Remove Skie on every device before it leaves your control: returned to a supplier or lessor, handed to a family, sold, or still in use after you cancel Skie. Without it, Skie would stay...
- How do I return a managed device so it can be used by someone else?Run Remove Skie from the dashboard while the device is online, confirm it released, then factory reset the device. Remove Skie ends the management and shows every app again. The reset then...
- What is lost mode in Skie and what does it do?Lost mode is the dashboard action you take when a managed device is missing. It locks the device, shows a contact message on the screen, keeps tracking its location and collects evidence...
- Lost mode step 1: how do I lock a missing device?Open the device in the dashboard and start lost mode. The device locks the next time it syncs, or at once if it is online, and nobody can use it. If you need to lock many devices...
- Lost mode step 2: what contact message should I show on the lock screen?Write a short message with who owns the device and a phone number to call, and Skie shows it on the locked screen. Keep it plain and helpful, such as the school's name and the office...
- How does location tracking work after a device is marked lost?Once a device is in lost mode, Skie keeps recording its location every time it reaches the internet and adds each point to a trail you can see in the dashboard. You can also request a fresh...
- What evidence does lost mode collect for the police?Lost mode gathers the device's IMEI, its serial number, SIM details where there is a SIM, and the location trail with times. Together they let the police identify the exact device and see...
- How do I make a police report for a lost or stolen managed device?Take the lost mode report from the dashboard to the police station with the device's IMEI, serial number, SIM details and location trail, plus when it was last seen and who had it. Give the...
- How do I mark a lost device as found?Open the device in the dashboard and choose Mark as found. The lock lifts, the lost message disappears, and the device goes back to its normal rules and schedules on its next sync. The lost...
- Should I wipe or track a lost device?Track and lock, in nearly every case. Tracking gives you a chance of getting the device back and evidence for the police, while the lock and reset protection keep it of little use to anyone...
- Can Skie erase a lost device remotely?Not yet. Remote erase of a lost device is not available in Skie today, and the team is working on it. What you can do now is lock the device, show a contact message, keep tracking it and...
- What happens if a managed device is stolen and factory reset?A reset from Settings is blocked. If it is wiped from the recovery menu, Android's Factory Reset Protection is on, so the device asks for the Skie organisation's Google sign-in before it...
- What do lifecycle events record, and can they serve as a device history?Lifecycle events record what happened to each device over its life: provisioned, assigned, reassigned, replaced, marked lost, found, and removed, with the date and who did it. Together they...
- Does a lost device free its seat?Yes. When a device is marked lost, its seat is freed so you can enrol a replacement for the student without paying for a second seat. If the device is later found, you mark it found and it...
- What does a thief see on a locked Skie device?A locked screen with your organisation's contact message, and nothing else. They cannot reach the home screen, apps or settings, reset it from Settings, boot into safe mode or uninstall...
- Can a device be provisioned again after Remove Skie?Yes. After Remove Skie the device is a plain Android device. Reset it, skip the Google account and provision it again with a new token, to the same student or a new one. It takes a seat as...