SkieHow do I mark a lost device as found?
Open the device in the dashboard and choose Mark as found. The lock lifts, the lost message disappears, and the device goes back to its normal rules and schedules on its next sync. The lost period stays in the history, and you can tell the police the device has been recovered.
When a tablet turns up, do not factory reset it. Go to the dashboard, open the device and choose Mark as found. The device receives the instruction as soon as it is online and returns to normal. The lock lifts, the contact message goes, and the group's policy, app list and schedules apply as before.
Before you hand it back, look at the device and the dashboard. Check the compliance score after the next sync. If anything looks wrong, such as a protection reported off, run a compliance run to re-apply and read it back. Look at the location trail for the lost period. It may explain how the device was found.
The history keeps the lost period. The lifecycle record shows when it was marked lost, when it was found, and by whom. This is helpful for the school, for the insurer and for the police if you filed a report. Tell the police the device has been recovered, quoting the reference, so they can close the case.
What about the seat? If you marked the device lost, its seat was freed. Marking it found means it comes back into use. If your organisation is at its seat limit, you may need a free seat before it can return, so check the licences page.
Practical tip: if the device came back from a stranger, do an extra check before it returns to a child. Open Settings and apps to confirm nothing odd is visible, and report anything that is. Read about seats on loss and lifecycle events.
- Choose Mark as found on the device
- Do not factory reset it
- Check compliance after the next sync
- Tell the police it was recovered